FAQ
Have a question that we don't have posted below? Fill out our contact form & we'll get back to you promptly!
What type of products do you use?
We are an Aveda Lifestyle salon & spa with a strong commitment to the Aveda mission. We choose to use all Aveda products, that keep you & the Earth in mind. The products we use professionally and recommend for at-home use are high performance, cruelty-free, and vegan. Aveda was the first beauty company to use 100% post-consumer recycled materials in packaging, and more than 83% of the waste from manufacturing is re-used or recycled.
It's what's inside that counts! That's why Aveda works tirelessly to bring us the best products possible. Learn more.
Why do your service providers have different pricing?
Throughout our professionals' careers at Legato, they earn promotions! We have artists start as "New Talent" stylists after completing a rigorous in-house training program, and work diligently towards promotions to Stylist, Senior Stylist & Master Stylist.
Service prices reflect the advanced training and frequent continuing education they've invested in, their specialties, as well as demand for their time. We have a broad range to meet the needs of all beauty budgets! Our team >> Berkley / Farmington
What is your cancellation policy?
We are deeply grateful to have so many guests that respect our time and the appointment process, and many that wait weeks or months for a reservation. We implement a cancellation policy to protect the valuable time of our professionals and to maintain an effective waiting list for other guests, so we kindly ask for all cancellations to be made a minimum of 12 hours prior to your scheduled reservation.
If a cancellation is not made within the specified time frame, we will charge the credit card on file 50% of the total cost of your scheduled services. No-shows (no notice) will be responsible for up to the full cost of the scheduled services.
Where should I park?
Berkley (formerly Birmingham) map: parking is available in our back lot, a municipal lot right next to that, as well as on street parking out front (the on street parking has a 2 hour time limit)!
​
Farmington map: parking is available in our back lot for a 3 hour time limit. For reservations 3+ hours, parking is available at the Masonic Temple, on the corner of Thomas & Warner, and Farmington Rd.
What happens if I don't love my service?
Our team is dedicated to making sure you love your hair and spa treatments with us! We understand that sometimes small adjustments may be needed to reach your hair goals. We genuinely appreciate your feedback - it helps us to learn and grow - and we're always grateful to have the opportunity to make things right. Don't hesitate to reach out to us if you didn't love your experience! We ask that you reach out within 2 weeks of your original service. We do not offer refunds.
What is your return policy on product?
We are happy to work with you to find the product that's right for you! We will facilitate exchanges (not returns) of unused or lightly used products within 60 days of purchase. This excludes any sale items, makeup, Grande Cosmetics products, or tools & brushes. We can also apply a store credit for future product purchases. We recommend asking your Aveda artist, or one of our educated front desk team members for a personalized recommendation on how and when to use your new products for best results.
Why do you charge a $2 Green Fee per visit?
We’re thrilled to share something new and meaningful with you. Legato has partnered with Green Circle Salons! We believe that looking good shouldn't come at our planet's expense.
Here’s why this matters: salons create over 877 pounds of waste every minute, most of which ends up in landfills. By joining Green Circle, we’ll be able to recycle and repurpose up to 95% of our salon and spa waste, giving it a brand new life instead of polluting our planet. As the world faces a serious global climate change crisis, it’s important, now more than ever, to stand up together and make change happen. Green Circle has partnered with over 40 North American like-minded companies including recycling facilities, chemical waste facilities, clean energy producers, bio-composite plastic producers and more to repurpose over 1 million pounds of beauty waste per year.
​
To make this possible, you’ll notice a small $2 Green Fee on each visit beginning September 26, 2025. Just like you're charged an eco-fee during an oil change to dispose of your oil safely, this ensures the waste materials from your service are responsibly and sustainably handled—so together, we can create beauty that’s not only skin deep, but planet deep. We are proud to be one of almost 5,000 salons & spas in North America that are taking charge and doing something about this serious problem. Thank you for joining us in making a difference.
​
To learn more about Green Circle Salons, visit www.greencirclesalons.com.